Terms of Service

Axorea provides an automated receptionist: a chat widget you embed on your website that answers your customers’ questions using the business information you provide, captures inquiries as leads, and a dashboard where you manage that information and see your leads and conversations.

Responses are generated automatically from your knowledge base. The service answers on your behalf, but it is a software tool — not a human employee and not a professional adviser.

Accounts are created when you sign up on axorea.io or during onboarding. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly at info@axorea.io if you suspect unauthorized access.

You agree not to:

• Put illegal, misleading, or infringing content in your knowledge base.
• Use the widget for deceptive purposes — for example, presenting automated responses as legal, medical, or financial advice, or impersonating another business.
• Use the service to send spam or to collect personal data you have no right to collect.
• Attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the service or other tenants' data.

We may suspend or terminate accounts that violate these rules, with notice where reasonably possible.

Your knowledge base, your leads, and your conversations remain yours. You grant us the right to process them solely to provide the service.

You are responsible for the accuracy of your knowledge base. The receptionist answers from what you give it: if your listed opening hours are wrong, its answers will be wrong. Automated responses can also occasionally be inaccurate or incomplete, so review the information you provide and keep it up to date. You are also responsible for meeting your own legal obligations toward your customers, including informing them about how their data is handled on your website.

The widget collects personal data from your customers — conversation content and, when they submit an inquiry, their contact details. For this data you are the data controller and Axorea is your data processor under the Swiss nFADP and, where it applies, the EU GDPR. By using the service you instruct us to process this data on your behalf, solely to provide the service as described in our Privacy Policy, and we process it only on those instructions.

As your processor, we commit to the following:

• We process your customers' data only to provide the service — never for our own purposes, and never for advertising.
• We use only the service providers (sub-processors) listed in our Privacy Policy, under data-processing terms that bind them to comparable obligations.
• We keep your data isolated from every other tenant's and protect it with appropriate technical and organisational measures.
• We notify you without undue delay if a personal data breach affects your data.
• We assist you, where reasonably possible, when your customers exercise their data-protection rights, and we delete your data on termination as described in the Privacy Policy.

In return, you are responsible for having a legal basis to collect your customers’ data through the widget — for most businesses, a legitimate interest in answering the inquiries customers choose to send — and for informing your customers about this processing, for example in your own website’s privacy notice.

• Plans are billed monthly through Stripe, per the pricing published on axorea.io.
• Whether a plan includes a free trial is stated on the pricing page and at signup: the Starter plan includes a 14-day free trial; plans without a trial are charged from the day you subscribe.
• Agency plans are agreed individually and may include a one-time setup fee, stated in the offer before you commit.
• You can cancel anytime; cancellation takes effect at the end of the current billing period, and no further charges are made after that.
• Payments already made are not refunded: cancelling stops future charges but does not refund the current or past billing periods.
• If we change prices, we will notify you in advance; changes apply from your next billing period.

We work to keep the service available around the clock, but we do not guarantee uninterrupted operation or any specific uptime. The service depends on third-party infrastructure, and short interruptions for maintenance or outages can occur.

The Axorea software, widget, and brand remain our property. Your subscription gives you a non-exclusive right to use the service while your account is active; it does not transfer any ownership.

To the extent permitted by Swiss law, Axorea is not liable for indirect or consequential damages — such as lost profits or lost business — arising from the use of the service, including damages caused by inaccurate automated responses where the underlying knowledge base content was provided by you. Our total liability for claims connected to the service is limited to the fees you paid us in the twelve months preceding the claim.

Nothing in these terms excludes liability that cannot be excluded under Swiss law, such as liability for intent or gross negligence.

Either party may end the subscription as described in section 6. On termination, you can request an export of your leads and conversations; after that, your account’s data is deleted as described in our Privacy Policy.

We may update these terms as the service evolves. We will notify active clients of material changes in advance, by email to the address registered on the account; continuing to use the service after a change takes effect means you accept the updated terms.

These terms are governed by Swiss law. The place of jurisdiction is Lugano, Ticino, Switzerland.