Terms of Service

Axorea provides an automated receptionist: a chat widget you embed on your website that answers your customers’ questions using the business information you provide, captures inquiries as leads, and a dashboard where you manage that information and see your leads and conversations.

Responses are generated automatically from your knowledge base. The service answers on your behalf, but it is a software tool — not a human employee and not a professional adviser.

Accounts are created during onboarding. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly at info@axorea.io if you suspect unauthorized access.

You agree not to:

• Put illegal, misleading, or infringing content in your knowledge base.
• Use the widget for deceptive purposes — for example, presenting automated responses as legal, medical, or financial advice, or impersonating another business.
• Use the service to send spam or to collect personal data you have no right to collect.
• Attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the service or other tenants' data.

We may suspend or terminate accounts that violate these rules, with notice where reasonably possible.

Your knowledge base, your leads, and your conversations remain yours. You grant us the right to process them solely to provide the service.

You are responsible for the accuracy of your knowledge base. The receptionist answers from what you give it: if your listed opening hours are wrong, its answers will be wrong. Automated responses can also occasionally be inaccurate or incomplete, so review the information you provide and keep it up to date. You are also responsible for meeting your own legal obligations toward your customers, including informing them about how their data is handled on your website.

• Plans are billed monthly, per the pricing published on axorea.io, plus a one-time setup fee.
• Every plan starts with a 14-day free trial.
• You can cancel anytime; cancellation takes effect at the end of the current billing period, and no further charges are made after that.
• If we change prices, we will notify you in advance; changes apply from your next billing period.

We work to keep the service available around the clock, but we do not guarantee uninterrupted operation. The service depends on third-party infrastructure, and short interruptions for maintenance or outages can occur.

The Axorea software, widget, and brand remain our property. Your subscription gives you a non-exclusive right to use the service while your account is active; it does not transfer any ownership.

To the extent permitted by Swiss law, Axorea is not liable for indirect or consequential damages — such as lost profits or lost business — arising from the use of the service, including damages caused by inaccurate automated responses where the underlying knowledge base content was provided by you. Our total liability for claims connected to the service is limited to the fees you paid us in the twelve months preceding the claim.

Nothing in these terms excludes liability that cannot be excluded under Swiss law, such as liability for intent or gross negligence.

Either party may end the subscription as described in section 5. On termination, you can request an export of your leads and conversations; after that, your account’s data is deleted as described in our Privacy Policy.

We may update these terms as the service evolves. We will notify active clients of material changes in advance; continuing to use the service after a change takes effect means you accept the updated terms.

These terms are governed by Swiss law. The place of jurisdiction is Lugano, Ticino, Switzerland.